FAQs
Get quick answers to all your jewelry-related questions!!
1. What materials are used in Lady Mood Handcrafted Jewels?
We use high-quality materials such as Kundan, American Diamonds (AD), Brass and other fine elements to ensure the durability and beauty of our jewelry.
2. How can I place an order on your website?
To place an order, browse our collection, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
3. Do you offer free shipping?
Yes, we offer free shipping for orders over ₹999.
4. What are your payment options?
We accept various payment methods including UPI, credit/debit cards, net banking, and other online payment gateways.
5. How long will it take to receive my order?
Orders are typically delivered within 4-5 days from the date of placement. Delivery times may vary based on your location and external factors.
6. How can I track my order?
You can track your order through our website by clicking on the "Order Tracking" link and entering your order details.
7. Can I cancel my order?
Yes, you can cancel your order within one hour of placement. Please contact our customer service team to initiate the cancellation.
8. What is your return policy?
We accept returns within 15 days of product delivery, provided the items are in their original condition and unused. Used products are not eligible for return.
9. How do I return a product?
To return a product, go to "My Orders" under the "My Account" section on our website, select the product, and follow the instructions. You will need to provide a reason for the return to help us understand your needs better.
10. What should I do if I receive a damaged product?
If you receive a damaged product, please email us with images of the damaged item. We will arrange for an exchange once we receive and verify the damaged product.
11. How long does it take to process a refund?
Once we receive the returned product and it passes our Quality Control (QC) inspection, refunds will be processed within 15 working days.
12. Do you offer exchange?
Yes, we offer exchange within 14 days of product delivery for items that are in their original condition and unused. Damaged products you received is eligible for exchange after verification.
13. How do I care for my jewelry?
To maintain the beauty and longevity of your jewelry, avoid contact with water, perfumes, and chemicals. Store your jewelry in a dry, cool place and clean it with a soft cloth after each use. For more information read style guide by Lady Mood Jewels.
14. Do you have a warranty on your products?
We do not offer a warranty or guarantee on our products. However, following our care tips will help keep your jewelry in good condition for years.
15. How can I contact customer service?
You can reach our customer service team via email at [Your Email Address] or by phone at [Your Phone Number]. We are here to assist you with any questions or concerns.
16. Are your products hypoallergenic?
Yes, our products are made from high-quality materials that are generally hypoallergenic. However, if you have specific allergies, please check the product description or contact us for more information.
17. Can I customize a piece of jewelry?
We offer customization options for bulk orders only. Please contact our customer service team to discuss your requirements and we will do our best to accommodate your needs.
18. Do you have a physical store?
Currently, we operate exclusively online. However, we are planning to expand into offline stores in the future. Stay tuned by signing up to our subscription for latest updates
19. Are there any special offers or discounts available?
We occasionally offer special promotions and discounts depending on seasons. Subscribe to our newsletter or follow us on social media to stay updated on our latest offers.
20. How do I know my payment information is secure?
We use most trusted Razorpay secure payment gateways and encryption technology to protect your payment information. Your data is handled with the highest level of security.
21. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact our customer service team as soon as possible. Changes can only be made if the order has not yet been shipped.
22. What should I do if I receive the wrong product?
If you receive the wrong product, please contact us immediately. We will arrange for the correct product to be sent to you and handle the return of the incorrect item.
23. Do you ship internationally?
Yes, we offer international shipping. Shipping charges and delivery times will vary based on the destination.
24. How do I subscribe to your newsletter?
You can subscribe to our newsletter by entering your email address in the subscription box on our website. This will keep you informed about new arrivals, special offers, and other updates.
25. How can I stay updated about your brand & its new launches?
Stay in touch by following us on Instagram and through our website.
If you have any other questions, please feel free to contact us. We’re here to help!